Cookie policy

1. What are cookies?

2. What are cookies used for?

3. These cookies are used by IMD to enable access to our Services:

4. Third party cookies

5. How do I manage cookies?

1. What are cookies?

A cookie is a piece of information, like a tag, which some websites create on your computer/mobile phone “Device” which identifies your Device whenever you visit that website. In order to provide you with the best possible online experience, IMD Media Ltd (“IMD”, “Our”, “We”, “Us”), may create cookies when you visit one of Our “Services” which include:,,, and Your acceptance of this Cookie Policy is deemed to occur if you continue to use Our Services. If you do not agree to this Cookie Policy please stop using Our Services immediately.

2. What are cookies used for?

It’s important to note that the cookies We use don’t harm your computer and don’t store information about you which could identify you by name or financial information, such as credit card details, rather they store identity numbers which We use as a reference, helping Us to provide Our Services.

In order to help you, cookies may be used to:

  • Help us identify you when you use Our Services
  • Keep you signed in.
  • Enable Us to understand how people are using Our services, so We can make them better.
  • Help Us provide you with a better and personalised experience when you visit Our websites or use Our Services.
  • Recognise when you have signed in.
  • Ensure Our Services are working as expected.

For more details of the personal data that We collect and use when you use the Services and the measures We have in place to protect personal data, your legal rights a and Our legal obligations, please refer to Our Privacy Policy.

3. These cookies are used by IMD to enable access to our Services:

Known as First Party Cookies, these cookies are set by Our Services you visit/use. Only Our Services can read them.

You can find more information about the first party cookies We use and the purposes for which We use them in the table below:

A “Strictly Necessary” cookie is one which is essential to the operation of Our Services.



Strictly Necessary


login-session-id, login-token, share-url, subsidiary-id, userid, account-name, api-url

Used to provide login and access to Our Services for your account.


admin_leftbar_collapse, admin_rightbar_show

Enables personalisation of Our Services to provide you with a richer experience.


CloudFront-Expires, CloudFront-Key-Pair-Id, CloudFront-Policy,
CloudFront-Signature, default_order_item_region, intercom-id-cyym0u3i, intercom-session-cyym0u3i, locale, pnctest, rack.session, SigniantAppInstalled, uploader

Enables access to features of Our Services based on your   account profile.


_helpkit_session, _x_w, helpdesk_node_session,   user_credentials, wf_filter, wf_order, wf_order_type

Enables access to features of Our Services based on your account profile


4. Third party cookies

These cookies are set by someone other than Us. This is because We use third-parties to help Us provide and monitor use of Our Services.

You can find more information about the third-party cookies We use and the purposes for which We use them in the table below:

Name of Cookie



Strictly Necessary


__ar_v4, __qca, _ga, _mkto_trk, ajs_anonymous_id, ajs_group_id, ajs_user_id, JSESSIONID, login_idle_session_timeout, login_service_login_newrelic_com_tokens, nr_zd_logged_in, optimizelyBuckets, optimizelyEndUserId, optimizelySegments, ref_page_url, TSNGUID

Used to report and monitoring the performance of Our Services.

New Relic


_ga, _gat, _gid

Used to report what parts of Our Services are used and how.

Google Analytics



Used for Our support portal and provides an anonymous ID so that your session can be identified.



_zlcstore, _zlcmid, _zlcprivacy

Used for the online chat feature of Our Services.





Used to monitor the performance of Our Services.


No, hubspotapi, hubspotapi-csrf, hubspotapi-prefs, hubspotauth, hubspotutk

Used to report what parts of Our Services are used and how.



5. Persistent and Session Cookies

5.1 Persistent cookies are those with remain on your Device for a predetermined period and are activated each time your visit Our Services.

5.2 Session cookies are temporary and only remain on your Device from the point at which you visit Our Services until your close your browser, at which point they are deleted.

6. How do I manage cookies?

You can accept or decline cookies. Most PCs automatically accept them but you can modify your browser settings to decline them if you wish. Each browser is different, so please check the 'Help' menu of your browser to learn how to change your cookie preferences.

If you decline cookies, some aspects of Our Services may not work on your Device and you may not be able to access areas you want. For this reason We recommend that you accept cookies whilst using Our Services.

If you want to opt-out of Google Analytics for Display Advertising you can do so by changing your preferences here: and using the Google Analytics opt-out tool here:

If you'd like to learn more about cookies in general and how to manage them, visit

7. Changes to this Cookie Policy

7.1 We may alter this Cookie Policy at any time. If We make any material changes, they will be highlighted at the top of this page. Any such changes will become binding you on your first use of Our Services after the changes have been made.

7.2 We would recommend that you check this page regularly to make sure that you have seen the latest version of this Cookie Policy.

8. Further information

If you would like to know more about how We use cookies, please contact us at